elke bosworth

Chipotle Mexican Grill, Inc - Newport Beach, California

Lead Restaurant Training Analyst

December 2018 to currently employed

 

Responsibilities:

• Learning Management System Super Admin - Lead role in set-up, content migration, and transition from previous learning platform (PlayerLync) to a new learning management system (Docebo). Responsible for administration, support, design and content publishing on LMS for cross-functional teams including Restaurant Training, Learning & Development, and Ethics & Compliance Training.
  • Restaurant Training Materials - Participates in preparing all training material; audits and/or updates for the quality and effectiveness of company restaurant training programs.
  • Restaurant Training - Assists with continuously improving restaurant training and performance solutions and interventions with the team. Assist with restaurant training needs to sustain organizational growth to better serve guests.
  • Operational Roll-Outs - Assists with the roll-outs to ensure successful implementation of innovative technologies, menu changes, and/or updates or improvements to equipment, processes, etc.
   

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Cerca Trova Restaurant Concepts (Outback Steakhouse Franchisee) - San Diego, California

Senior Manager of Culture and Creative Development

December 2016 to November 2018
 

Responsibilities:

• Learning Management System - Responsible for launch, administration, support, design and daily content publishing for Villaggio (Wisetail). Project manager for transition of all training materials from paper to e-learning and video. 

• Company Rebranding - Formerly known as T-Bird Restaurant Group, the company relocated their corporate office and reinvented itself to be Cerca Trova Restaurant Concepts on April 1, 2016.  Partnered with CEO and CMO to reinvent company branding including new website, business cards, social media accounts, company letterhead, and corporate office interior design. The company has since rebranded itself again to Out West Restaurant Group.

• Brand Update (Company Newsletter) - Responsible for design and layout. Published monthly and  distributed digitally to restaurants via email and Villaggio (LMS).

• Annual MP Conference - Conference team member assisting with planning, logistics, and activities on site. Responsible for all creative including registration website, videos, PowerPoint presentations, posters, table tents, luggage tags, name tags, company swag etc.

• Social Media - Facilitate and maintain social media presence and platforms (Facebook, Twitter, Instagram, etc).

• Development - Work closely with CEO on concept development and design of  for new concepts. Currently this includes a Food Truck (Angry Crocodile) and Secret Bar (Beekeeper).

• Marketing - Assist with any marketing initiatives that need to be created quickly including trolley wrap, kids activity menu, lunch specials, cocktail menu, banners, flutter flags, restaurant signs, t-shirts, etc.

BJ’s Restaurants, Inc - Huntington Beach, California

Creative Learning and Content Manager

September 2014 to December 2016

 

Responsibilities:

• Operational Roll-Outs - Worked with Operations team to translate roll-outs and procedures into compelling and effective training courses including written, video, instructor led training and e-learning formats.

• E-Learning - Designed and developed  e-learning course ware, and published content to the learning management system.  Applied knowledge of e-learning instructional design and adult learning theory to design and developed course content, working collaboratively with subject matter experts, trainers, and others as needed. Coordinated with the Talent Development and Operations team to assess, design, develop, implement, and evaluate engaging e-learning solutions across all levels of the organization.

• Learning Management System - Responsible for administration, support, design and content publishing for BJ’s Compass (Wisetail).

• Training Materials - Developed and coordinated team member
  training material, ensuring materials aligned with all programs.
  Possessed all training documentation and was responsible for continuity
  and accuracy of all documents.

• BJ’s Brewsletter - Responsible for gathering information and images, writing articles, design, and layout of Company newsletter published quarterly. Coordinated distribution to restaurants and posts to BJ’s Compass for all
  team members.

• Annual GM Conference - Designed, created and produced a variety of projects including videos, banners, signs, posters, and table tents. Assisted conference team with activities on site.

 

Elephant Bar Restaurant – Costa Mesa, California
Manager of Training and Development

July 2008 to September 2014

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Responsibilities: Primary Training Department Lead – sole role accountable for supporting all aspects of training.
 

• Quarterly Specials/Holiday Specials/New Menu Item/Test Item Roll-outs – Responsible for implementation of any new product roll-out including restaurant training timelines, creating and designing training materials, cutting/sorting materials, sending materials to restaurants and posting materials on Intranet. Manage tight deadlines and fluctuating needs of Operations and Marketing.

• Managers-In-Training - Weekly calls, weekly feedback, creating and maintaining schedules, ordering training supplies for MITs (training binders, chef coats, cutting gloves, rulers, index cards, briefcases, hats).

• LMS DiscoverLink (EBAR University) - Primary contact, solve technical issues, create new users, update database, run reports, and create new courses.

• Training Materials – Design, create and revise all Manuals, Study Guides, Recipe Cards, Quizzes, Quiz Keys, Exams, Training Aids, Signs, Posters, etc. Keep items updated on Intranet and on Staples Website.

• Food Safety Compliance - Primary contact to sign up for courses, process invoices, run reports, track needs.

• Annual GM Conference (EBAR Days) - Assist with planning and coordinating travel, create logo and sponsor banner, assist with activities on site.

• Certified Trainers - Provide Train-The-Trainer certificates and host Facebook Training page (currently 229 “friends”). Keep Trainers updated on changes and new items. Answer questions and interact with Trainers.

• Online Ordering & Distribution - Primary contact for print vendor, approve orders, update training material files for restaurant ordering, order office supplies for department, negotiate price changes and new project pricing.

• New Restaurant Openings - Supervise and direct team of trainers. Coordinate travel, schedules and daily agendas. Provide new restaurant support as needed

• Training Videos - Script writing and edits, on hand during filming, primary contact for Director.

 

 

Real Mex Restaurants - Chevys Fresh Mex, Cypress, California
Manager of Training and Development

June 2007 to June 2008

 

Responsibilities: Assisted Director with training and development support for 68 company stores and 28 franchise stores.
 

• Project Management: Created and implemented training material (food poster, beverage poster, cheat sheet, pre-shift agendas, FOH/BOH quizzes and keys, and beverage recipe cards) for promotional menu items on a quarterly basis.

• Leadership Training: Facilitated management training classes (Supervisory Techniques, Guest Recovery, Interviewing, and Floor Management).

• Online Ordering & Distribution: Primary contact for print vendors and responsible for print production of training materials, uploading files to online store, setting up usernames/passwords, administrative privileges, and addressing any other issues as they arise.

• Master Trainer: Led certified trainer workshops and kept materials updated. Scheduled and developed content for certified trainer class. Certified training stores with Regional Director. Performed hourly audits when visiting stores.

• Remodels/New Location Openings: Prepared materials and conducted all staff meetings for remodeled restaurant refreshes. Co-led new restaurant openings. Prepared and ordered all materials for new restaurant openings.

• Meeting Support: Attended and supported General Manager, Regional Director and Franchise Partner meetings.

• Instructional Design: Developed, created and revised all hourly and management training materials (multi-concept pre-shift notes, workbooks, training posters/signs, contest flyers, exams, quizzes and keys).

 

 

Landry's Restaurants Inc. - Rainforest Cafe, T-REX and Cadillac, Costa Mesa, California
Training Coordinator

May 1997 to December 2006

 

​Responsibilities: Assisted Regional Training Managers and Divisional Training Manager with all areas of development and training for 3 different restaurant concepts consisting of 30 restaurants. Supported all Hourly Employees, Crew Supervisors, Managers, General Managers, Regional Vice Presidents to ensure 110% Guest satisfaction.
 

• Instructional Design: Created and revised hourly and Manager-In-Training (MIT) training materials. Assisted in creating and formatting miscellaneous documents, spreadsheets and promotional packets. Designed and created contest posters, training signs/posters, certificates and lapel pins.

• Leadership Development: Distributed Growth Supervisor and MIT Promotions/New Hires list monthly to concepts. Distributed Manager Positions Available list monthly to concepts.

• Communications: Kept training materials updated on the company Intranet. Acted as liaison for company newsletter articles.

• New Restaurant Openings: Traveled and assisted the National Training Team Coordinator during new store openings as a Lead member of the National Training Team.

• Training Certifications: Conducted or assisted with Certified Trainer Classes (Make Me a Trainer).

• Ideation/Thought-Leader: Communicated ideas, suggestions and changes to enhance restaurant operations.

 

 

Hyatt Regency Orange County, Garden Grove, California
Food & Beverage Supervisor

January 1996 to May 1997

 

Responsibilities: Supervised 15-20 employees in customer relations. Consistently involved in restaurant floor activity. Handled guest concerns/complaints. Responsible for opening/closing food and beverage outlets. Created and reformatted layouts for paperwork in food and beverage outlets of hotel. Coordinated in-room hospitality functions and holiday events.

 

 

Manchester Grand Hyatt San Diego, San Diego, California
Food & Beverage Supervisor

December 1992 to September 1995

 

Responsibilities: Supervised 60-70 employees in customer relations. Heavily involved in restaurant floor activity.Attended to guest complaints. Responsible for opening/closing restaurant. Immersed in developing menu layouts, customer comment forms and flyers for food and beverage outlets of hotel. Coordinated in-room hospitality functions and large holiday events.